Our Commitment
Core commitment
This commitment applies across all interactions: in-person events, virtual meetings, email, messaging, and social platforms. It applies to all participants — students, mentors, staff, and partners — at all times during their involvement with Aeroventure.
If you experience or witness something that feels wrong, we want you to report it. We take all concerns seriously and will address them promptly.
What to Report
You should report any behavior that:
- Makes you or someone else feel uncomfortable, threatened, or unsafe.
- Involves harassment, discrimination, bullying, or abuse — verbal, emotional, or physical.
- Violates our community guidelines or seems inappropriate for a program serving minors.
- Involves misuse of program resources, funding, or access.
- Seems illegal, dangerous, or otherwise seriously harmful.
How to Report
There are two primary ways to reach us:
Contact form
Use the contact section on our homepage. Include “Safety” or “Report” in your message subject so we can route it to the right team member immediately.
Direct to a trusted person
If you are already in the program, you may also reach out to a staff member or mentor you trust. They are obligated to escalate safety concerns to program leadership promptly.
What to include in your report
- What happened — a description of the behavior or incident.
- When and where it occurred.
- Who was involved, if you know.
- Any evidence, screenshots, or messages (if applicable and comfortable to share).
- What outcome you are hoping for, if you have one in mind.
You can report anonymously, but providing your contact information allows us to follow up with you and keep you informed of the outcome.
Response Process
Here is what happens after you submit a report:
Report received
ImmediatelyWe receive your report via the homepage contact form or direct communication.
Acknowledgment
Within 24 hoursWe confirm receipt and assign the concern to the right team member.
Review & investigation
3–7 daysWe assess the situation — we may follow up with you or others involved for context.
Resolution & action
As soon as possibleWe take appropriate action, from a conversation to access restrictions or removal.
Follow-up
After resolutionWe communicate outcomes to the reporting party to the extent confidentiality allows.
Actions We Take
The specific action we take depends on the nature, severity, and context of the concern. Possible responses include, but are not limited to:
A direct conversation with the person involved to address the behavior and set expectations.
A written warning with clear conditions for continued participation.
Temporary or permanent restriction from certain events, communications, or resources.
Immediate termination of participation, with notification to relevant parties as appropriate.
Serious or illegal conduct
We will not retaliate against anyone who reports a concern in good faith, even if the investigation does not result in a finding of misconduct.
Parents & Guardians
If you are a parent or guardian with a safety concern about your student's participation, please contact us through the homepage. Include “Parent concern” in your message and we will prioritize your inquiry.
Because our program serves minors, we take parent and guardian concerns especially seriously. We will respond as quickly as possible and keep you informed of relevant outcomes to the extent confidentiality allows.
Parental consent
Parent or guardian consent is required for students under 18 to participate in Aeroventure. We may contact parents or guardians directly in connection with safety concerns, as required by the nature of the situation.
Confidentiality
We handle all safety reports with discretion. We will keep your report confidential to the extent possible while still investigating and resolving the concern.
However, in some cases — particularly where safety is at risk, where the law requires disclosure, or where effective resolution requires it — complete confidentiality may not be possible. We will tell you if we need to share information beyond those directly involved in the review.